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Student Refund Policy and Procedure
BITC is committed towards maintaining good business and customer practice. We assure current and prospective Learners get the best of customer service systems and practices to look after the welfare of both our local and international students.
The Refund Policy stated below is applicable to BITC's Full-Time or Part-Time Proprietary Courses.
All students must pay their fees due as set out in the respective Standard PEI - Student Contract and by the date(s) stipulated in the Standard PEI - Student Contract and payment reminders.
The complete Refund Policy relating to both Withdrawals for Cause and Withdrawals without Cause is governed by the Standard PEI - Student Contract entered into between the college and the learner.
Students/Participants are required to abide by the refund policy specified on the application form, website and Standard PEI - Student Contract.
BITC shall have a fair and reasonable refund policy for any payment made. The refund policy shall include, but is not limited to, the following:
Time taken to process refund request (must not be more than 7 working days)
Any refund condition (if applicable)
Any non-refundable fee paid (if applicable)
When withdrawal application is approved; etc
The refund policy shall be clearly communicated to all its students via the website, student contract and students handbook.
The refund policy shall be clearly explained to all Students and prospective Students.
BITC shall regularly review the refund policy to ensure that it remains fair to the students.
All refund applications are subjected to BITC approval & all decisions are considered final.
Notification and Arrangement from BITC:
Refund for Withdrawal Due to Non-Delivery of Course:
BITC will notify the Student within three (3) working days upon knowledge of any of the following:
(i)         It does not commence the Course on the Course Commencement Date;
(ii)        It terminates the Course before the Course Commencement Date; 
(iii)       It does not complete the Course by the Course Completion Date;
(iv)       It terminates the Course before the Course Completion Date;
(v)        It has not ensured that the Learner meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
(vi)       The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.
Refunds for Withdrawal for Cause
Student shall be entitled to immediately withdraw from the Course by giving written notice to BITC of his/her intention to do so if BITC fails to perform its obligation(s) under the circumstances above covering (i) to (vi).
BITC will refund the Student within 7 working days.
BITC will refund the entire amount of the Fees paid under Schedules B and C of Standard PEI - Student Contract to student
BITC reserves the right to cancel the class if due to unforeseen circumstances such as not meeting the minimum student numbers
Refunds for Withdrawal Due to Other Reasons:
  • If the Student withdraws from the Course for any reason other than those under the circumstances above covering (i) to (vi)., BITC will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Refund Table.
Refund Table- “Schedule D” of Standard PEI - Student Contract.
Refund During Cooling-Off Period:
BITC will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage as stated in Refund Table as above (stated in “Schedule D” of Standard PEI - Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to BITC within the cooling-off period, regardless of whether the Student has started the course or not.
No refund of the course fees will be made for Students who have breached the Termination / Expulsion Policy.
Miscellaneous Fee Refund Policy 
Miscellaneous fees, comprising Registration fees, Re-examination Fee, Rental of Locker, Replacement of BITC Student ID Fee and Make-up Lesson Fee are not refundable once service is rendered.  There will be no refund of miscellaneous fees for the current month or part thereof that has already been utilized.
In addition, learners may be liable to pay (where outstanding applicable) fees through BITC to government authorities or other external parties (such as ITE or a foreign education institution).  Any refund on these fees should be resolved between the relevant parties concerned.
A learner seeking a review of a decision regarding an application for a fee refund should apply in writing to the Principal and submit to the BITC Administration Office.  Students dissatisfied with the outcome of the review may appeal to the Principal for consideration.
Please click on the below link, which leads you to relevant information.
Updated on 04 July 2017


Registered PEI: Baking Industry Training College
CPE Registration No.: 201020944E
Registration Period: 7 March 2017 to 6 March 2021
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